The customer is responsible for all shipping charges. In stock items are normally shipped within 24 hours excluding Saturdays, Sundays and Holidays. If we are out of stock on an item within a larger order, the customer will be contacted by one of our Customer Service Representatives and given the option of holding the entire order or initiating a partial shipment. The customer, should they elect a partial shipment, will be responsible for any additional shipping costs. Our Customer Service Department is happy to assist you with any freight or shipping questions which arise. Any Duty, Import, Export or Brokerage fees will be the responsibility of the customer.
Perishable items, such as High Temperature Cheeses and Casings have shipping restrictions. If the shipping level the customer selects is one that will have the product in transit over a weekend or holiday, to preserve the quality of our product, we reserve the right to hold the shipment and release it when minimal transit time will result. Additionally, the shipping weights of perishable items are usually doubled to allow for proper packaging materials and appropriate cooling agents.
Ferrari and Sons does our very best to pack your shipment to arrive intact however, our responsibility ends when the item is received by the carrier. If the customer suspects their shipment has been damaged, they must IMMEDIATELY inspect the package(s), SAVING ALL BOXES AND PACKING MATERIAL and notify the carrier. WE ARE NOT RESPONSIBLE FOR SHIPPING DAMAGES. Should the customer need to file a damage claim, our Customer Service Representatives can provide necessary assistance.
Edible products such as spices, cures and casings cannot be returned.
Before returning any merchandise, please call for a Return Material Authorization (RMA). You will be instructed on how to proceed. If the reason for the return is not due to a mistake by Ferrari and Sons a 20% Re-stocking Charge MAY be assessed when the returned items are received.